Support

Software Maintenance and Technical Support

We are dedicated to making our company the industry leader in IT innovation by continuously improving the RAAD Solution. Our technical team is always working on new ways to improve the RAAD Solution.

New purchases of RAAD includes 12 months of RAAD Basic Technical Support and RAAD product updates as part of the included software maintenance service plan.

RAAD Basic Technical Support – Traditional Business Hours: Mon-Fri: 9AM-5PM
RAAD Advanced Technical Support – Custom support plans to fit your needs (contact us for more information).

Telephone
Email

RAAD Software Maintenance service includes:

• New RAAD Releases
• New RAAD Versions

All software updates will be available for download at our website:
www.raad.solutions.

Additional Technical Support benefits include:

• General and technical questions regarding RAAD operations.
• Help with getting the most out of RAAD’s features and functionality.
• Assistance with updating the RAAD Software to new versions and releases.

RAAD provides free RAAD Basic Technical Support to customers for one year from the date of purchase or the duration of the contract period. Clients can expect resolution to any problems, technical issues, and inquiries reported during the contract period based on the service criteria explained below.

DEFINITIONS OF "SEVERITY" LEVELS FOR TECHNICAL SUPPORT

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SUPPORT RESPONSE INFORMATION FOR THE SERVICE-LEVEL AGREEMENT (SLA)

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CONTACT US

We are at your disposal to answer all requests

North America

2215 South 3rd Street – Suite 201
Jacksonville Beach, FL 32250
Phone:  (904) 534-7252
support@raad.solutions

South America
Av. Moaci, 525 – sala 408 – Moema
São Paulo, SP, Brasil, CEP 04083-001
Tel: +55 11 5093 1664
support@raad.solutions

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Contact

2215 South 3rd Street - Suite 201
Jacksonville Beach, FL 32250
Phone (USA): +1 (904) 534-7252

Av. Moaci, 525 - sala 408 - Moema
São Paulo, SP, Brasil, CEP 04083-001
Fone (Brasil): +55 11 5093 1664

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